Customer satisfaction is always our priority and we ensure hassle-free return and refund process.
What if the product is damaged during delivery?
The products will be handled by our experienced delivery crew with safely packed. However, there are possibilities that our crew mishandled the product and damaged during delivery under certain circumstances. Please contact our customer service team immediately and we will arrange a replacement for you without any extra charges.
What if I received the incorrect product or colour as per order?
We will check the order sheet and ensure the product delivers is as accurate as possible. However, there are possibilities that our crew overlooked the order sheet under certain circumstances. The person who receiving the goods should perform the checking of the product and contact our customer service team immediately and we will arrange a replacement for you without any extra charges.
What if I receive the defective product?
Every single piece of product will be going through the quality check before we send out to you. However, our crew will be overlooked the defect during the quality check under certain circumstances. If it does not function during the warranty period, please contact our customer service team immediately and we will,
- Repair it to make it function as stated
- Replace with a new one that is functional
- If (1) & (2) is unable to fulfil, we will collect the defective product and refund the amount to you as store credit
There are no extra charges on the collection from your site. Kindly note that we required photo/video of the defective product for our team to provide better assistant.
How do I request for a return?
What you need to do is just call or WhatsApp our customer service team at 0192123433.
Do you provide the change of mind policy?
Unfortunately, we do not provide the change of mind policy currently as we required the customer to choose the product carefully before making any purchase.
With that said, our customer service team is ready to serve you to ensure you have the best understanding of the product you are looking for, just throw us any question such as product size, material or colour etc. We will ensure that our customer service team will serve you well!
Besides, you can also make an appointment with our customer service team for product viewing at our warehouse. Call or WhatsApp our customer service team at 019-2123433.