Order & Payment


How to place an order?

 

 

 

 

How to make payment for my order?

 

  • FPX Online Banking by Billplz

 

 

  • Manual Bank Transfer

 

Bank Name: Public Bank

Bank Account: 3211520635

Account Name: JJ Furniture Trading

 

Once the payment is done, please send the payment receipt/advice to us via email at sales@jjfurniture.com.my or WhatsApp at 019-2123433.

 

 

How do I know if my order is confirmed?

 

You will be notified and receive the ORDER CONFIRMATION EMAIL within 24 hours upon completion of payment for your order.

 

 

How to make bulk-purchasing?

 

You may contact our customer service team via email at sales@jjfurniture.com.my or WhatsApp us at 019-2123433 with the information below,

 

  • Name / Company Name
  • Person in Charge
  • Contact Number
  • Delivery Address
  • Product Link
  • Quantity

 

 We will send a FREE quotation to you within 24 hours.

 

 

How to request more information about the product?

 

You may contact our customer service team through WhatsApp at 019-2123433 for the information that you required.

 

 

Can I visit your warehouse for product viewing?

 

Yes, you can. Please make an APPOINTMENT with our customer service team through WhatsApp at 019-2123433.

 

 

How to amend the order?

 

If you have found out that you have made a mistake for your order, please contact us through email at support@jjfurniture.com.my or WhatsApp us at 019-2123433 the soonest the possible. However, we are unable to guarantee that we will be able to amend your order with your instruction. If the order needed to be cancelled due to your mistake, an administrative fee is will be deducted from your total order amount due to the processing charges of payment for your order and charges of refund the monies to you. We will usually refund the money to you through the payment method you choose during the order checkout payment. For more information, please visit our Return & Refund page.

 

 

How to cancel an existing order?

 

You may cancel your order WITHIN 24 hours upon your order confirmation. Please contact our customer team through email at support@jjfurniture.com.my or WhatsApp us at 019-2123433 the soonest the possible. An administrative fee is will be deducted from your total order amount due to the processing charges of payment for your order and charges of refund the monies to you. We will usually refund the money to you through the payment method you choose during the order checkout payment. Any request for order cancellation after 24 hours will not be entertained. For more information, please visit our Return & Refund page.